Thank you so much for everything you did for us! We appreciate you all!
Unnecessary chaos and very stressful. Most of the time no one has answers. Loan estimates with many mistakes, repeatedly, and they fluctuate unreasonably. "Kick the can down the road" attitude. Never again.
Response from Veterans United
Hi Atif,
I’m really sorry this process felt chaotic and stressful. That’s not the experience I want anyone to have, especially during something as important as buying a home.
Hearing that you struggled to get clear answers and saw repeated mistakes on your loan estimates is concerning. While numbers can change as details are finalized, you should always receive clear explanations and steady communication. It sounds like we fell short, and I apologize for that.
If you’re open to it, I’d truly appreciate the chance to learn more about what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we typically respond the next business day if contacted after hours.
Sincerely,
Claire S., Client Relations Manager
The option of owning a house seemed so distant and intimidating but veterans united made it easy to atain and understandable.
Overall experience with service was great. They were quick in response and very genuine. We had such a pleasure working wirh Vetrrans United. They even went the extra mile to gift our family with a welcoming box. Love to give a big thank you to Wes our home loan specialist.
This is the second time, maybe third, I have used veterans United.
Mike Smith has always been my team leader. I have enjoyed working with him tremendously, and he picked the right people each time to be on my team, all of.them willimg amd.ready.to jelp me ans make sure i always kmew wjat was happening.It felt like Mike was just part of the family,My family and I couldn't have asked for a better person to work with. He was kind, considerate, always staying on top of thing's, always ready to help, and I can't thank him enough. Being 75 years old, I know this will be my last home I buy, and that's rather disappointing, Because it's probably the last time I'll get to talk to Mike, And that's a little sad. If I had to buy a 100 more houses,.I would ask to work with Mike again. Thank you, Mike! I appreciate all that you've done for me.Hugs pat
This is our second time working with VU and it was a wonderful experience just like the last time. Out loan officer and loan coordinator, Heidi and Annie, got us through our process for a refinance with absolutely zero friction and kept us updated every step of the way. They are absolutely fantastic and I cannot say enough positive things about them. If you are a veteran, you shouldn’t use any other mortgage company. Thank you VU!
I never would've thought I was ready to buy a house on my own. They looked at my finances and helped me understand the next steps toward home ownership. I felt like I had a great team behind me the whole process. They always reached out and made sure I had my paperwork ready.
Ready to see for yourself?
Experience first-hand why 362,643 homeowners give us a perfect score!
Very communicative. Awesome team to work with!
Mike Lehman, Sarah Boyer and Emilee Lenz are an amazing team to get to work with during my home loan process. The seller and I decided with not using a realtor and this team was amazing with directing and taking care of everything in place of the realtor. Everything went super smooth and extremely efficient. Highly recommended for anyone looking to use Veterans United home loans.Thank you very much!
Zachery.
You all were awesome with buying my new house and providing me with all the information to make everything I needed to do. Thank you.
They pretty much took care of everything for me it was very easy to sit back and allow my team to handle all aspects for me buying my first home.
Ready to see for yourself?
Experience first-hand why 362,643 homeowners give us a perfect score!
It was too easy even when was abroad. Excelente team. Highly recommended for veterans.
Both of us are grateful for the assistance we received from the entire team!!! MAHALO A NUI LOA to our VU team (Matt LaTorre n crew) and awesome realtor Paula Kesner. They were there every step of the way and for EVERY question/concern. They made the home buying process quick n easy!!
Cole, Paige & others that I spoke with at Veterans United, during the processing of my home loan, were all excellent agents to work with. They are very knowledgeable about the entire process & answered all my questions with quick responses. Plus I never heard anything negative at all, & was kept informed about everything all the way through. I would highly recommend Veterans United to anyone looking for a worry free home loan.
Jon and his team were truly outstanding from the beginning to the end. I appreciated the quick and accurate responses to all my questions. When I didn’t understand something, they explained the answers so I could understand. I have purchased several homes, but the service I received from Veterans United is above and beyond all others.
