This is our second time working with VU and it was a wonderful experience just like the last time. Out loan officer and loan coordinator, Heidi and Annie, got us through our process for a refinance with absolutely zero friction and kept us updated every step of the way. They are absolutely fantastic and I cannot say enough positive things about them. If you are a veteran, you shouldn’t use any other mortgage company. Thank you VU!
The hands on service I was outstanding from beginning to end. Any questions I had were answered in full detail and in a timely manner .
Wes & Tyler made the home buying process pleasant and with ease. I would highly recommend to everyone wanting to purchase a home. You guys all rock!!!!!
The whole team is very helpful and a pleasure to work with.
I highly recommend using Veterans United Home Loans. If I had to do it all over again, knowing what I know now, there’s no question that I’d use Veterans United again.
Great service andkno support
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Best service I have ever received and provides veterans with exactly what we need (a stress free experience). Thank you so much Lily, Olivia and Nate.
The attention to detail and the understanding of my concerns were of the standard expected of professionals.
VU is Awesome!!! I felt I had constant communication by phone, text and email. Everyone was helpful , knowledgeable and friendly.
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You guys made the experience the very best if I could give you a 12 I would. Thanks again for everything and all your help. It was fantastic.
The team did an excellent job from day one to closing, their tireless effort led to a smooth process and seamless closing. I appreciate their readiness to handle every need and quickly resolve any task and complete it to the fullest. Always a pleasure working with Adam and Levi!
United Veterans is very professional, well organized and diligent . Our experience with every single member we spoke with starting with Chris Lunn, Cooper and Walter was truly the best experience we’ve ever had. We truly appreciate his patience and commitment throughout the application process. The response time and answers to all our questions were always addressed . As a retired veteran I truly felt appreciated and special .
Veterans United is the only way to go! Every single person I interacted with was truly exceptional; in knowledge, customer service, experience and efficiency. As a first time home buyer, they made the process as smooth as possible for my husband and I. We always knew what was expected from us and if I had a question, it was answered promptly! I worked with Kindra during our process of building our credit up to purchase, Ginny as our loan officer and Brett as our loan coordinator. I can't say enough about this team! They worked with my husband and I from start to finish and made us feel like family. This is an experience I will remember fondly for the rest of my life. Thank you so much for giving us such great service!
I could not have asked for anything better than what I've gotten. The team that I received were so professional, knowledgeable and catered to every question that I had an amazing first-time homebuyers experience highly recommend this team of professionals.
It was an awful experience and if I would have had more time before closing I would have stopped dealing with Veterans United and found another company.
I declared all my assets at the onset of the loan process yet had to show proof every time I moved money from one account to another. They continually asked for bank statements that had not been published yet. Thankfully my bank gave me a “short” statement to cover their ridiculous taskers.
This was my 3rd VA loan. Every ridiculous ask from Veteran’s United was explained to me as a requirement for a VA loan. Yet no other mortgage company I had dealt with before had those requirements so someone isn’t telling the truth.
The worst part was the last minute approval for the loan. I was still submitting documents 6 DAYS BEFORE CLOSING even though we applied 45 days prior. I had to make a last second contingency plan in the event this loan fell through, that’s how bad it was.
The entire process was stressful and nerve wracking. They are not a professional company. It was not like any process I had ever experienced before.
The final annoying thing was their “considere service.” I guess they sell our information to 3rd party vendors and the guy trying to sell us a security system was a real piece of work. They even say they were referred by Veteran’s United.
I look forward to paying off this loan and will never do business with them again.
Response from Veterans United
Hey Hope,
I’m really sorry this was your experience. What you described sounds exhausting and stressful, especially given that this was your third VA loan and you came in with clear expectations of how the process should feel.
I understand how frustrating it is to fully disclose assets upfront and still be asked to reverify transfers or provide statements that weren’t yet available. While VA guidelines do require lenders to document the movement of funds, it’s on us to explain those requests clearly and manage timing better so it doesn’t feel repetitive or last-minute. I’m sorry that didn’t happen here.
Hearing that you were still submitting documents just days before closing after applying well in advance is especially concerning. No one should feel the need to create a backup plan because of uncertainty that late in the process. I can see how that would make the entire experience feel nerve-wracking rather than supportive.
I’m also sorry for the frustration around our Concierge service. While it’s meant to connect borrowers with optional third-party services, it clearly missed the mark for you, and I appreciate you calling that out.
I’d really value the opportunity to look into this further and make sure your concerns are fully understood. If you’re open to it, our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages outside those hours are typically returned the next business day.
Thank you for being honest about your experience. Feedback like this matters and helps us see where we need to do better.
Sincerely,
Claire S., Client Relations Manager
We had a great experience with our loan officer and his entire team during our home buying process. We closed on our home on December 15, and they truly made everything happen quickly and smoothly. Communication was clear, timelines were met, and the whole process felt well-organized and stress-free. Their efficiency, knowledge, and support made buying our home a positive experience. We are very grateful for their hard work and would highly recommend them to anyone looking to purchase a home.
Amazing team very helpful along the way
