the team assigned to my home loan was very professional and handled problems very fast and professionally to ensure that I could secure my loan and get into the house I wanted all I can say is they were A1 across the board I have no regrets or complaints.
My assigned team was more than helpful and there to answer any questions I had. It was a hectic process, as far as all the documentation needed, but overall everything went pretty smooth and I have yall to thank for that!
Professional, great app..listen to your feedback. Give you very clear to do items, which are easy to complete electronically. Making the process much easier to complete.
Veterans United, thank you all so much for allowing me to use your services. This was the smoothest transition ever as you all really do help and take care of Veterans. Huge shout out to Joel and Crosby. They are awesome!!!
Ben and his crew have been with me all the way since my first mortgage and are honest, sincere and timely!
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Everyone who work with me were supportive throughout the process.
Thank you for making our dream of homeownership a reality! Words can not express how grateful my wife and I feel. The entire team is awesome! We are forever grateful for the love and hard work you put into making our dream of having a home come true! We pray God’s blessings upon you all!!! Love you!
Nick, Adam, Delanie, & Kohlie were awesome throughout this entire process! Closed on this home in 30 days! I would definitely recommend any veteran to use VU for their homebuying needs!
Paul is the man. He’s outstanding. The to do list is also great. It really kept me on track as a first time home buyer. Give Paul a raise and I didn’t forget a Melissa. She’s great as well. I appreciate the amazing service
I would do future deals with this VU team. Thanks to the team for taking care of me overall. Ryan, thanks for the numbers. Dawn, thanks for the great interactions and maintaining the momentum. Evan, thanks for offers and help. I appreciate each of you. Double thumbs up.Notes:1 thing I disliked is a last day change to cash to close. $600 pest treatment catch put on me, but VU gave some credits on top worth 3x that. So, I’m pleased overall.1 thing I would do different is scrutinize the hell out of the initial estimate with every line item and understand how it aligns to the deal. That makes my decisions thereafter better informed. I did not do this as well with frequent late nights and not enough time away from work and the rest of the life transition going on all in parallel, and possibly suffered from it. Not a fun time for me, but glad for this team.
The team worked together in excellence and moved quickly. I’m very thankful for everyone involved.
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Kelly Stephens provides outstanding customer service!!!
I was buying my grandparents home and it was in a reverse mortgage. We hit so many speed bumps and he stuck with me and it was awesome! From getting my credit to where it needed to be until the day my loan funded Veteran’s United was there from the wee thought about buying a house until I closed. They made it very very easy for me in a not so easy situation! It was an awesome experience.
I want to share how positive my overall experience has been with Veterans United.From the very beginning, the process was streamlined and well-organized. After my initial contact, I was reached out to promptly and clearly informed about what to expect moving forward. There were no surprises, no unexpected requirements, and no last-minute changes, which I truly appreciated. Everything was communicated upfront and handled exactly as described.One thing that stood out to me throughout this process was the human element. In a time when so much is automated and driven by systems, AI, and technology, Veterans United managed to balance efficiency with genuine personal connection. At no point did the experience feel cold, detached, or mechanical. I always felt like I was working with real people who cared about the outcome, and that made a meaningful difference to me.I also want to highlight how well the entire team worked together. I did my best to stay responsive and do my part to avoid delays, and the same effort was reflected by everyone involved. The process moved smoothly from start to finish, and that success was largely due to the teamwork and communication throughout. It’s rare for something this significant to come together so seamlessly, and I’m very thankful for that.I was able to find exactly what I was looking for, well under the budget I had in mind, and the financing process was handled without any issues. That’s exactly how this process should work, and Veterans United delivered on that expectation.Having bought and sold three properties, this will be my final home purchase, and I couldn’t be more satisfied with how it was handled. I’m genuinely happy, excited, and grateful to be a customer. I feel well taken care of, confident in the process, and truly in good hands moving forward.Thank you for making this experience such a positive one.Thank you and you're tire team for the Home Warming Gift as well! I am still sorting through it!
Shawn Hall and the team who works with him were all very professional and knowledgeable. They were a pleasure to work with!
Professional and efficient
