Once again Felecia, Jennifer, and her team were phenomenal! This was my second VA loan with Veterans United (VU) and they were able to secure a good rate. They were attentive, timely and processed my application quickly. The ease of signing documents through the app was very helpful and allowed me to connect and respond from anywhere. I appreciated the reminders and concierge support to ensure I didn’t miss important timelines. They were thorough and explained anything I was confused about in great detail. The level of customer service from all of the departments I connected with was excellent. I would recommend anyone to work with VU or just give them a call to hear what they offer when considering buying a home…you’ll be SOLD!!
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Being in this market as a buyer has been very stressful. I’ve made several offers on homes above asking price without success. We kept looking and Felecia and her team stuck with and supported us during a difficult time. The house we finally bought was the perfect house and Felecia and her team did everything possible to make the purchase as smooth as possible. Felecia and her team were the one thing I could always count on to be professional, timely and responsive to ensure to purchase was a success. She earned my business, my Trust and my Friendship. She will be the first person I call with any future mortgage needs. Thanks Again
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Response from Veterans United
Walter, we appreciate you sharing your feedback, and would like to know more about what led you to feel this way. Please reach out to our Client Advocate team to share more about your experience.
