Veterans United hires agents that make their customers feel special and honorary. While the tedious loan process was not easy, agents walked young us homebuyers through every step.
Overall I had a pleasant experience with the buying process but I had a number of occasions where I had submitted documents and for some reason, they were not posted and I had to resubmit. It was my intent that whenever documents were requested I would submit them within 24 hours.
Being in this market as a buyer has been very stressful. I’ve made several offers on homes above asking price without success. We kept looking and Felecia and her team stuck with and supported us during a difficult time. The house we finally bought was the perfect house and Felecia and her team did everything possible to make the purchase as smooth as possible. Felecia and her team were the one thing I could always count on to be professional, timely and responsive to ensure to purchase was a success. She earned my business, my Trust and my Friendship. She will be the first person I call with any future mortgage needs. Thanks Again
Great experience with VU. Our loan team was on top of it and knew their job well. Our interest rate is affordable and our monthly payment is actually lower than anticipated! Very grateful for all of the help and expertise at Veterans United
Do not use them
Response from Veterans United
Walter, we appreciate you sharing your feedback, and would like to know more about what led you to feel this way. Please reach out to our Client Advocate team to share more about your experience.