The Loan coordinator we had Monica would never answer the phone or emails. She would ask for the same paperwork after we had already sent it to her multiples times. As a first time home buyer and my husband overseas it was very frustrating when we didn’t have complete information or information was relayed to us last minute it’s very hard to coordinate when you don’t know what to do. I had a very stressful experience because of her. I hope that other military families don’t have to deal with this stress while buying a home and trying to PCS with a service member overseas.
First time home buyer here. It could not have gone better as far as I'm concerned. Everyone was great.
Bill Taylor and Melody were incredibly helpful the entire way through. I was confident, knowing I had the best team behind my home buying process.
The best home buying experience ever! Very professional, very expert, very knowledgeable, very very helpful. No pressure ever, just exceptional customer support. Always available, very responsive. Genuine! We were embarrassed because of a low credit score and we were never made to feel bad: they were all just solution oriented and helpful with insights and guidance. They were all truly happy for us when our home closed successfully.
Had excellent recommendations.
You cannot go wrong selecting this amazing team!! Top top choice!
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I was always under the impression that buying a house would be a very stressful and difficult process. But working with VU completely changed that perspective—it was an unbelievably smooth and straightforward experience. My loan officer, Dustin Johnson, and his team were incredibly helpful, knowledgeable, and proactive throughout every step. They always kept me informed, answered all my questions promptly, and made sure I understood everything that was happening.Their professionalism and genuine care turned what could have been a nerve-wracking process into something I actually enjoyed. The only downside to closing on my house is that I won’t get to work with Dustin and his team on a daily basis anymore. I truly can’t recommend them enough to anyone looking to buy a home—they made my dream of homeownership a reality, and I’m so grateful for their support.
We are truly blessed to have been able to work with Josh and United Veterans. We feel they genuinely had our best interest and totally supported us from day one.
I worked with Jimmy Stranz and Jennifer Hoffman for my home purchase. They were unbelievably efficient, experienced, and very knowledgeable. Veterans United is hands down the best!
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Overall the help that the Veterans United team provided was way more than I asked. Every time I asked for something, I got the answers that helped me understand my loan and they would reply back to my texts and email in short time.
Charles McKee and Nicole we’re amazing throughout the whole process and helped me and my wife find the home that’s right for us.
The rate was the best I could find. We closed on time, even after it became a rush. They are experts in VA loans. So, when unique situations came up, they knew what the VA would expect, putting my wife and me at ease. They were responsive, professional, and spoke with confidence on their subject matter. Every contact I had felt genuine and honest. They treated my time and money with respect. They never tried to upsell me or questions my decision to decline options.I am a very busy person who doesn’t always have their phone on them. Everyone was comfortable speaking through text or email and always met me on my communication source. I can’t say enough for them.The way Veterans United does business is how every business should treat their customers, let alone veterans. I can’t say enough wonderful things about Malachi, Jake, Vickie, and everyone else behind the scenes that I never talked with but helped along the way.
My loan officer Mark made this process very smooth and easy for me and even caught some things I wasn't even aware of! There were no dumb questions and never a delay! Give him 10 STARS!!!
Thank you everyone for making my first time home buying experience fast and smooth. I appreciate everyone's prompt communication and knowledge throughout the whole process. I felt like I had the best team to work worth in helping me purchase my home.
We are very happy with Veterans United. They helped us from start to finish with the full process, walked us along step-by-step and provided us reassurance throughout the full process.
Rob and his crew were always responsive to our request and questions. It made this extremely intense transaction easy to deal with.
