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Fort Novosel, Alabama Reviews

Unedited and unfiltered reviews from Veterans and military families

1,601

Total Customer Reviews

99.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 1,601 unfiltered, unedited reviews

5 out of 5 Stars
Would Recommend

Chris took the time to answer all our questions we had, and was very patient because there were many thrown his way. He always called us in a timely manner when he missed our call so we didn’t have to worry for to long to have our questions answered. We would recommend Chris to anyone! That is even thinking about going threw the home buying process.

5 out of 5 Stars
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5 out of 5 Stars
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1 out of 5 Stars

I met Chris Soloman one time months ago when I first started looking for a home. I told Chris I had never purchased a home and had zero knowledge of the process. Chris neglected to explain ANY of the process to me throughout the entirety of the loan.I spoke with Chris on the phone less than 30 mins combined the entire process. We did text and email usually consisting of requests for information.
We made contracts pinpointing dates of when we would close. Twice we had to extend these and I felt it was not of importance to Chris.My agent had the understanding that I had been "well informed" on the "numbers" prior to closing. I had no idea the amount of closing costs until a couple hours before signing. I was in class with a brand new job almost in a panic bc I wasn't sure of the amount of money I would need to close my loan with.Post signing, POST SIGNING, I was asked for verification of employment!?! I spent my farewell lunch with my class on the last day of school scrambling to get this info to him as it was "NEEDED ASAP" only to return to the campus, walk in the door and get a text informing me he had taken care of it. I can't get that lunch back and chances are, I'll never see them again as we are from all over Alabama.I feel very disappointed in what I thought would be one of the happiest experiences of my life.

Response from Veterans United

Chasity, thank you for taking the time to share this information. Last minute requests often create additional stress, and we apologize that your experience was negatively impacted. We are glad that you are a new homeowner, and we want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Pamela F. is Through the Roof!

From renter to owner in 32 days -- they really are dream workers!

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5 out of 5 Stars
Would Recommend
4 out of 5 Stars
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5 out of 5 Stars
Would Recommend

My lending team, led by Felecia Solomon, was absolutely fantastic! They explained every detail, communicated effectively & often, made us feel like we were their only lendees & went above & beyond in every way to help us purchase our dream home! As my 10 yo says when something is amazing, I give Felecia & her lending team @ VU a 5 star on yelp!

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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Home buying is stressful, especially out of state. The team provided all our needed support to make our new home possible. Thank you!

5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
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4.5 out of 5 Stars
Would Recommend

Felicia and her team made it very easy to get everything started for the loan process. Even while one of us was still in Korea, we were able to upload documents and complete the document checklist. The whole process was seamless with the app to digitally upload and sync items. Felicia’s team was super helpful even when we asked to close 4 days early. The concierge portion, Gabby was a great asset in making sure we had information on utility companies, from power to internet. Great team of professionals, I would highly recommend Veterans United and Felicia’s team.

5 out of 5 Stars
Would Recommend

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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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Veterans United made this home buying experience a great one. I would highly recommend Felicia and her team to all veterans in the Enterprise, Dothan area. Raymond Wood

5 out of 5 Stars
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5 out of 5 Stars
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Cindy Woodham is the best person to help families get their dream of owning their homes. She has a great personality and loves what she does.

5 out of 5 Stars
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5 out of 5 Stars
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We had been put in a difficult situation and Felecia helped us so much! An incredible experience all around and so grateful for her and the VU team!!

5 out of 5 Stars
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5 out of 5 Stars
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