The loan process was completed in a timely manner without any significant hassle on my end.
From the application for pre-qualification all the way to closing, the process was soooo easy. A lot of work can be completed online through the portal which was great! Felecia or her staff kept us updated as things changed. Closing went very smooth without any hiccups.
VU offers competitive rates, but their loan officers seem to miss the mark on open and honest communication. Unfortunately you probably won't know your loan officer is a dud until its too late. If you can find a better offer or even one that is remotely close to VU somewhere else, take it and avoid the VU headaches.
Response from Veterans United
Aaron,
Thank you for sharing this feedback. I want you to know the Client Advocates are available to talk with you one-on-one about your experience. We’re here to listen and take a closer look so we can help make this better however we can. Please reach out anytime and we'll take a closer look to see how we can improve from your experience.
Sincerely,
Kendra, Client Relations
See above
My mother always told me buying a home was tedious and aggravating. I've never called my mother a liar, but Veterans United makes me want to challenge her claim!
Veterans United hires agents that make their customers feel special and honorary. While the tedious loan process was not easy, agents walked young us homebuyers through every step.
Would definitely recommend Cindy Woodham and Veterans United to anyone who is in the market for mortgage company!
Overall I had a pleasant experience with the buying process but I had a number of occasions where I had submitted documents and for some reason, they were not posted and I had to resubmit. It was my intent that whenever documents were requested I would submit them within 24 hours.
Ready to see for yourself?
Experience first-hand why 1,219 homeowners give us a perfect score!
Chris was recommended to me by my accountant and he was amazing. I would recommend him to anyone looking to purchase a home.
Chris has been amazing. He answered every question we had, calmed our anxiety when we were overwhelmed and over-thinking. Very easy to work with! Would definitely recommend Veterans United!
I would like to thank all of the staff at the Enterprise Alabama location , dealing with me sometimes 3000 miles away , or in the office , absolutely incredible group of beautiful real life people......Unfortunately I am a bit upset that Veterans United immediately sold my loan to another lender , who I have no idea who they are , so the loyalty factor went out the window.Me being a Disabled Combat Veteran you would think VETERANS UNITED would be honored and proud to hold a guaranteed loan .... unfortunately it shows that it was all about the money for the people who forgot what got them to there 6 figure jobs , sad to see a company who preaches Military , to be so out of touch
This is the third time I've used Felecia for a home loan and she makes the process so easy, and I have always recommended friends to contact her for their home loan needs.
