I honestly have already referred several people to use VU. I'm not sure if they ever did but I have sent that reference to a few friends.
Alexei and the entire team at Veterans United ensured I could get my home without delay. Every time I called, they answered my call and answered my questions.
The entire process was smooth and I never had any doubt that they were looking out for my interest.
Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!
Great team.
Y'all are great. You're whole operation from beginning to end was so helpful. You made my home purchase about as straightforward as possible. I can't even think of anything to criticize. No complaints at all from me.
After having a bad time with a bank for four and a half months. I came to Veterans United hoping to find relief and boy did they ever make this transition and every step along the way easy to deal with. I got daily updates, where they were at, what they needed from me and the next steps that we would address. I had direct contact when I needed it and fast responses all of which I did not get from the bank. I could be no happier.
Smooth start. Horrible bumpy ending once we got to underwriting, Constantly going in circles and honestly gave me the impression that I was being scammed until everything finally closed. Communication was scarce. And to find out this company has no actual affiliation with the VA leaves me speechless considering “Veteran’s” is literally in the name. Please consider a name change instead using that word as a cash grab to lure service members in.
Response from Veterans United
Hi Jessie,
I’m really sorry for how difficult the final stretch of your loan felt. Going in circles during underwriting and struggling to get clear communication can be exhausting, and I understand why that would leave you feeling uneasy right up until closing. That’s not the experience we want for anyone.
I also hear your concern about our name and VA affiliation. While we’re not part of the Department of Veterans Affairs, we are a VA-approved lender that focuses on serving Veterans and military families. Still, I understand how important clarity and transparency are, and I’m sorry if that wasn’t clearly explained along the way.
Your feedback about communication and the underwriting process is important, and I’d appreciate the chance for our Client Advocate team to review what happened and learn from it. If you’re open to reaching out, you can contact us at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!
This is one of the greatest companies to work with hands down.
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Wonderful
The whole team was great and professional. They walked me through everything that I had questions to. Crystal totally awesome 👌. Thank you so much. 😊 and Happy New Year.
The service I received was phenomenal and great communication
So glad to work with Veterans United. You've given us our forever-home.
Jason is very knowledgeable and Easy to work with.
Veterans United made my VA loan experience smooth and stress-free from beginning to end. They truly helped me along the way, making sure I understood every step of the process. The instructions were clear, organized, and easy to follow, which made a huge difference. My loan officer, Bob Doran, was absolutely great—professional, knowledgeable, and always responsive. He took the time to explain everything and made me feel confident throughout the entire process. I’m very grateful for the support I received and highly recommend Veterans United and Bob Doran to anyone using a VA loan.
