Working with Kelly and her Team were very easy to work with. They made my first time home purchase go smoothly. 10/10 would recommend to any Veteran!
United not only got us the home we wanted but they made sure we didn't overpay and the home was in a good enough condition to be able to be lived in. They were on top of everything to make sure everything went as smoothly as possible.
Having used many mortgage companies this was by far the hardest and most frustrating experience I have ever had. The endless request for paperwork that should have been asked for from the beginning. Asking for paperwork when the received page 1 then asking for page 2 2 1/2 weeks later. Having to obtain paperwork from the military that after multiple phone calls to the military, we were told it was actually VA united job to obtain what they were requesting.
Kenny and Zach were excellent stewards of our process. Would recommend them if you are looking to buy a home. Absolutely.
I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.
Of the five closings I’ve been involved in, Matt’s team was by far the most efficient and professional. Closed in eight business days!
Scott and Christina are absolutely the Best. From beginning to end the have been with us the whole process and explained everything along the way. Christina was so professional and easy to work with. She is absolutely the Best!!
This has been one of the easiest experiences that I’ve ever had and the people are what made it so effortless. Starting with Jonathan and ending with Scott and his team. Jonathan, Scott, Mason and the rest of the team working in the shadows, THANK YOU ALL SO MUCH!!! It’s been a pleasure working with you all and Merry Christmas.
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Ryan and Kimmy were both amazing at helping with the process and keeping me informed.
Fast with no major issues.
Quick and easy. UV kept me informed daily on my loan.
I highly recommend Veterans United to anyone considering purchasing a home. A real plus which I didn't experience in the past was availability of a real estate agent. It eliminated my need to research agents.
The VU team was very sincere and detailed in answering all my questions and concerns. They were amazing with follow ups.
VU is my go-to lending partner. This is my 3rd home with Veterans United and their customer service is hands down the BEST!!
I am not pleased on this refinance went. Relatively smooth but information passed to me was not correct. Additionally, was not informed to stop auto pay so I am out money until a different company does their part. (up to 30 days). Initial loan was smooth but this refinance was not. Also was sent to the advocate (Ms Donna) which didn't help much as she called to discuss but was ready to get off the phone after introduction and didn't even ask my thoughts of the entire issue (took info from Company side).
Response from Veterans United
Hi Michael,
I’m really sorry to hear this refinance felt so different from your first experience with us. When you’re given information that doesn’t line up with what actually happens, especially around something as important as autopay, it can be frustrating and leave you feeling stuck while you wait for everything to sort out. I understand why this left you disappointed.
I also hear your concern about not feeling fully heard when you reached out for help. That’s not the experience I want you to walk away with, and I’d really appreciate my advocates having the chance to talk with you directly so we can review what happened from start to finish. If you’re open to it, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
My team is available from 9 a.m. to 5 p.m. Central Time, and if you contact us after hours we’ll typically follow up the next business day. Thank you for taking the time to share your experience. I’m here if you’d like to talk more.
The team I worked with was phenomenal. I would absolutely recommend!
I'm stepping into a new phase in life. That said, Daren and his team have been absolutely essential players in my game plan to renew my joy. Thank you so much for making this an easy process!
Rob and Catrina did an amazing job with helping me get this deal closed. They went above and beyond and ensured that I understood everything and every step of the process. I really appreciate Rob for recommending my real estate agent Ramona as well. She was amazing!
This was our first time using Veteran's United. We had a great experience and would highly recommend them to anyone. Larry McGallagher and his team are very dedicated, knowledgeable and professional in every aspect of the loan process. From our first conversation with Devon (and then Larry, Cameron and Kristy) we were impressed. Everyone is so helpful, always responding right back anytime we had a question. They brought everything together for us in the timeframe we needed. We would definitely use Veteran's United again!
