Very professional and trustworthy.
Just to clarify, I would recommend the company,only because our realtor said our experience was not the norm. Our match up with an amazing realtor, Is the only reason why we literally did not change companies. The loan team we were assigned to, many times could not accurately answer our questions or explain the figures we were being sent. I understand that numbers change throughout the loan process, but ours were all over the place. Our closing was held up due to "computer clitches" our credit literally had to be errands hours before closing due to said computer glitch when the explanation we were given was that the VA system was down. Our realtor explained the credit issue was with the company vendor, but that was not explained to us. When I asked for an update the day we were supposedto close , I was ignored until my realtor called to ask what was going on and she was told there are no updates, and she explained that because people are scheduling time off work, have made plans to move, etc. You could be courteous enough to reach simply to say. There are no updates at this time. Which is most likely why I recieved ANY response hours after reaching out. Not to mention when reviewing our closing paperwork, our interest rate was wrong and had to be pointed out as well as the fact that paperwork had to be updated for closing even though the loan team was aware we had not sold our current home and then argued with my spouse about property taxes on the day of closing just hours prior to. I had to reach out to our realtor to get it straight literally 2 hours prior to closing a while trying to co.plete work to get to closing on time. The financing portion of our experience was very stressful and frustrating.
Response from Veterans United
Hey Bethany,
I’m really sorry to hear how many complications you ran into during your loan process. You should have been getting clear explanations, timely updates, and accurate figures, and it’s disappointing to hear that didn’t happen. Last-minute changes, unanswered messages, and confusion around your closing day aren’t the kind of experience I want any of our borrowers to have, and I appreciate you sharing what this was like from your side. I’d really like the chance for my folks on client advocate to look into the concerns you raised and better understand where things went wrong. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com whenever it works for you.
I would recommend veterans United to any all prior and active military. The home buying experience with Veterans United is easy and stress free. The teams are great and it's always a pleasure working with them.
Amazing service and super friendly I will absolutely recommend to all my friends ! Thank you guys all so much ! Made my first time buying a home a breeze!
Very easy closing. Everything was online or at my house.
Veterans United made my home buying process very easy by having great communication, staying on top of the process, and asking any questions I had. They offered great assistance despite me being across the world.
Poor communication would not return phone calls text messages
Response from Veterans United
Hi John,
I’m really sorry to hear you couldn’t get your calls or messages returned. You deserve clear communication, and I’d like to look into what happened. Please reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com so we can help.
The team that helped me through the home buying process was amazing! I was beginning to think that I was never going to find a home that fit me and that it was not going to become a reality of owning my own home, however, through everything the team that I got connected with was there for me the whole time every single step of the way encouraging me and reassuring me that this was going to happen and it did!! I found a great little place and my team really came through for me to make it mine!!!
Both my reps, Tyson and Brandon were always updating me and with constant help to make sure everything was done right.
I didn’t have a consistent agent. I think I had like 5 people all together, some only assisting for a few days. Then they told me closing was going to be about $20k and it ended up being $46k. I mean they apparently do this for a living and they weren’t even close. To make it worse, they didn’t get the final numbers ready until the day before closing. That’s not okay. On top of that, I’m the one that had to tell them there was an issue with the numbers. This whole process was a joke.
Response from Veterans United
Hey Robert,
I’m really sorry to hear how difficult this process felt for you. Having several different people involved and then seeing your estimated closing costs change so dramatically would leave anyone frustrated, especially when the final numbers didn’t come together until the day before closing. You shouldn’t be the one catching issues or feeling unsure about what to expect, and I hate that this was your experience. I’d really like the chance for my team of advocates to look into what happened and talk through your concerns. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com whenever you’re ready.
Chris L and his team along with Cooper, Walter, and Crosby were very instrumental in making our mortgage process smooth with very few, but expected hiccups, along the way. Any and all issues or concerns I raised were immediately addressed, explained, and resolved. We stayed on course and closed on the anticipated date. I highly recommend Veterans United for any mortgage needs.
What a seemless process. So easy to work with, especially when you're working around the clock like I am. They get the job done while exceeding the standard, which I know is important to most people, especially veterans.
Veterans United was with us from start to end with our home purchase! Our Loan Officer, Ben Rutledge was very professional and knowledgeable. He was always available and able to answer any questions we have. We appreciate being informed during the entire loan process.
Totally Amazing from start to finish! From our family to yours, Thank you!
My home loan process was extremely disappointing.communication from Alix Iriate was rude and very poor . I cannot recommend this lender based on my experience. The service was very unacceptable , important information was not provided in a timely manner the whole process was very stressful.
Response from Veterans United
Hey Christopher,
I’m really sorry to hear how disappointing and overwhelming your loan process felt. You deserved clear, respectful communication and timely information, and I hate that your experience didn’t reflect that. I’d like my advocates to have the chance to learn more and look into what happened so we can address your concerns. If you’re open to talking, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Great company to work with
