Professional, fast, excellent customer service, website is easy to navigate.
Very nice staff. Easy to use.
Overall, my experience with buying a home through Veterans United was great! As a first time home buyer I felt at ease through the processes and steps and I even got a great APR to start!My one and only gripe would be that during some of the home buying processes, I had to reach out a few times while we were waiting on certain paperwork to go through and I wish I could of had an update without asking for it. Communication to the fullest would remedy that! Otherwise, great experience overall!
Working with Meagan and her entire was a pleasure. They made the process easier and understandable. They answered all our questions in a timely and professional manner. Made us feel like we mattered and that our concerns were top priority. The best decision we made was to use VU for our home loan. Thank you so much Megan and team
Danny was the best!
Another very good performance by the team.
I paid so much for rate because the closing costs were packed. My credit is way too high to get 5.5 and pay so much. I paid $7600 in lender fees. I am also a disabled vet so funding fee was waived. If I had to pay it also.Would I have paid $10 grand in lender fees? Wow!
I didn't see it until the final disclosure but too late. I talked to rep but resigned to the deal I got.
A good deal on the surface but too expensive for what I got.
I did really enjoy working with Jeremy and Joanna.. The process was smooth.
My situation just seems like a mediocre deal to me to recommend from a bottom line perspective..
That point could have painted my house.
Response from Veterans United
Hi Keith,
I really appreciate you taking the time to share this and I can hear how frustrating it feels to look back and question whether the numbers truly lined up with what you expected. Closing costs and rate structure can feel overwhelming, especially when you’re reviewing everything at the final disclosure, and I’m sorry this left you feeling resigned rather than confident.
I’m glad to hear that working with Jeremy and Joanna was a positive experience and that the process itself felt smooth. That means a lot, even though I understand it doesn’t take away from the concerns you have about the bottom-line cost of the loan.
I’d genuinely like the chance to look into this further with you and walk through how everything came together. Sometimes a second review can help clarify what options were available at the time and whether anything could have been explained more clearly along the way. If you’re open to it, our Client Advocate team would be happy to help. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Thank you again for your honesty and for trusting us during such an important process.
Sincerely,
Claire S., Client Relations Manager
The process was a breeze. The app and email notifications were easy to use and manuever. The adding/sharing of files was simple, and the ease of use phone, text, email, and app made the process super convenient.
10 out of 10 for Kyle and Alyssa, I’m looking forward to working with them again
Thomas Hall and his team were extremely engaging and helpful all throughout the process. Veterans United is by far the best loan originator team that I have ever dealt with. Thank you so much to everyone at Veterans United and especially Thomas Hall and his entire team for making the process easy and seamless. 10 out of 10 for me here!
Asli Wissmann exemplifies everything Veterans United stands for. She was prompt, polite, and treated me like family. I love Veterans United because of her generosity and support through my home buying journey! She is phenomenal, as a loan officer she is one in a million!
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This is the third time we have worked with VU and I recommend VU to everyone.
Veterans united made everything easy they took all the work and simplified it for me.
After 19 years of globe-hopping, VU facilitated a soft landing into our dream home. Aaron Swanner and his team treated us with respect and dignity during one of the most stressful times in our life. They are quintessential professionals- experts at what they do mixed in with genuine compassion for humanity. Aaron referred us to an awesome agent and wrapped up our loan with a bow. He’s truly a ROCKSTAR and we will refer friends every opportunity we get!
My Veteran United team did an excellent job during my purchase and refinance. Very expedient and accurate. Answering my every question ASAP.
