As a first time home buyer, this purchase can be scary and challenging. Veterans United made it easier by sending us emails along every step of the way and even providing video tutorials to help explain everything. It allows you to seek the answers to questions you might be afraid to ask in person. The website is very user friendly and easy to access even from a mobile device. I would recommend them to anyone.
Our bank made home buying a miserable experience. When my wife and I were at our lowest point and discourage we found Veterans United. Two weeks! I say again two weeks and now we have a home. Veterans United knows veterans and the VA process and they went the extra mile and then more to get us our home. Thank you is not enough and I have already recommended Veterans United and will continue to recommend them.
Streamline the process. I have bought and sold 5 houses and by far this was my most difficult one. and there should be a window or a calendar were you have to meet certain deadlines with your paperwork. I know that the closing on the AL was contingent on the sale of the TN house but it was a tad scary when we are changing closing time the day before. that made a hard situation for my family even harder. IE the move. But over all Chris was great to work with and he did a great job communicating with me throughout the whole process.
Response from Veterans United
Randy, we really appreciate your honest review and the constructive feedback you have provided. We are glad that some aspects went well; however, we understand the added stress involved with selling a property while purchasing another. Our Client Advocate team will review the events that led up to your closing looking for ways to simplify the process in the future.
My wife and I knew nothing about the buying process. Veterans United and their staff went the extra mile to educate us and make us feel comfortable through every step of the process. We knew exactly what we were signing, why were signing it, and what the options were to make the best decision for our family. We will be customers for life and encourage everyone, eapecially 1st time buyers, to stop by and let Veterans United get you into the home of your dreams.
