Couldn’t ask for a better, highly professional and customer driven focused mortgage lender! My realtor, Kevin Owens, had made this specific recommendation. I have to say the entire staff was extremely top notch and really helped each step along the way. (HR did a great job assembling this team!) They also had a great management data portal system that was easy to use, follow, and understand which really complimented the home buying process. This was my 4th total home purchase and they far exceeded my expectations as well as any previous lenders used! The one thing that really meant the most to me was that United’s Team actually took the time at the end to hand write and mail me a thank you note! Unheard of in this day and age!! But.. very much appreciated!! Do not hesitate to use Veterans United as I wholeheartedly give them the best and highest recommendation that I can!l
I didn't think the process of buying a home was going to be this easy. From the start, the team at Veteran's United was working hard to make my dream possible. The team was constantly communicating with me making sure I stayed moving on to the next task. Keeping me focused and never overwhelmed by the process. My first home buying experience was a great one and I am forever grateful for all the hard work the team at Veteran's United did to make that possible.
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Once again Felecia, Jennifer, and her team were phenomenal! This was my second VA loan with Veterans United (VU) and they were able to secure a good rate. They were attentive, timely and processed my application quickly. The ease of signing documents through the app was very helpful and allowed me to connect and respond from anywhere. I appreciated the reminders and concierge support to ensure I didn’t miss important timelines. They were thorough and explained anything I was confused about in great detail. The level of customer service from all of the departments I connected with was excellent. I would recommend anyone to work with VU or just give them a call to hear what they offer when considering buying a home…you’ll be SOLD!!
Ran into a slight problem caused by me or my wife, as we misunderstood some info given to us. Otherwise, top-notch service by Felicia Solomon and her team. Jennifer Nelson was also very friendly and helpful. Kudos to her. Lots of paperwork. Necessary for our protection because of other people who are deceptive and fraudulent! Paperwork pertains to all lenders. I highly recommend the friendly and professional service of Veteran's United.
