VU offers competitive rates, but their loan officers seem to miss the mark on open and honest communication. Unfortunately you probably won't know your loan officer is a dud until its too late. If you can find a better offer or even one that is remotely close to VU somewhere else, take it and avoid the VU headaches.
Response from Veterans United
Aaron,
Thank you for sharing this feedback. I want you to know the Client Advocates are available to talk with you one-on-one about your experience. We’re here to listen and take a closer look so we can help make this better however we can. Please reach out anytime and we'll take a closer look to see how we can improve from your experience.
Sincerely,
Kendra, Client Relations
Ready to see for yourself?
Experience first-hand why 1,362 homeowners give us a perfect score!
I would like to thank all of the staff at the Enterprise Alabama location , dealing with me sometimes 3000 miles away , or in the office , absolutely incredible group of beautiful real life people......Unfortunately I am a bit upset that Veterans United immediately sold my loan to another lender , who I have no idea who they are , so the loyalty factor went out the window.Me being a Disabled Combat Veteran you would think VETERANS UNITED would be honored and proud to hold a guaranteed loan .... unfortunately it shows that it was all about the money for the people who forgot what got them to there 6 figure jobs , sad to see a company who preaches Military , to be so out of touch
