Ba da boom, ba da bing! The smoothest home loan experience one could ask for. Our loan officer was knowledgable, honest, respectful, and just so cool. They were always available to us both in person and digitally. There was never a question too silly or left unanswered. They collaborated so well with our relator, it felt like a cohesive team working towards the same goal, our goal. Using the online platform to sign and review documents was straight forward and designed for intuitive use. It kept us organized and would provide these little insights to make signing documents feel less scary.Our standards are now so high for any future home buying experiences.
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VU offers competitive rates, but their loan officers seem to miss the mark on open and honest communication. Unfortunately you probably won't know your loan officer is a dud until its too late. If you can find a better offer or even one that is remotely close to VU somewhere else, take it and avoid the VU headaches.
Response from Veterans United
Aaron,
Thank you for sharing this feedback. I want you to know the Client Advocates are available to talk with you one-on-one about your experience. We’re here to listen and take a closer look so we can help make this better however we can. Please reach out anytime and we'll take a closer look to see how we can improve from your experience.
Sincerely,
Kendra, Client Relations
