This was all new to me and you guys made it as easy as possible for me to follow the steps and stat informed, always willing to answer any questions.
I would absolutely without a doubt recommend Veterans United to anyone who asks. This was our third time buying through VU and it was seamless every time.
All I can say, is that if you’re lucky enough to get Mike on your team, your experience will be even better. Veterans United Home Loans is seriously the best loan company to go through and they really have your back. They answer your questions and don’t abandon you when you’ve locked in a home and are closing or in that process. They’re supportive and answer all questions quickly and take care of a LOT of things on their end to make your life easier. I will always recommend. Thank you for helping me obtain my forever home, because I’m so tired of moving constantly and so is my family. You gave us that peace.
Jackie our realtor saved the day for us 🙌
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Amy and Cole were great! Very supportive, knowledgeable, and helped me throught he highs and lows of my first home buying experience.
Smooth as butter
Amazing and easy process. They do all of the work and you simply need to follow prompts and complete tasks as necessary. Great group to work with.
I had a pleasurable experience with Veterans United and even after closing on the home, they said they would be there for any questions I would have. My whole team has been great even through the delays by the seller. I would recommend Veterans United to any veterans looking to use their VA loan to buy a house.
Wonderful job and great support from David and Matt. Thanks UV.
Negative Review of Veterans United Home Loans
Veterans United Home Loans is a well-known lender specializing in VA loans, but my experience with them was far from positive. From the outset, the process felt unnecessarily complicated and communication was inconsistent. The loan officers seemed overwhelmed and were slow to respond to my questions, often leaving me waiting days for simple updates or clarification.
One of the most frustrating aspects was the lack of transparency regarding fees and required documentation. I was repeatedly asked to provide the same documents, and each time, new requirements seemed to appear out of nowhere. This not only delayed the process but also made me feel like the company was disorganized and not respectful of my time.
Additionally, the promised closing timeline was not met. Despite assurances that everything was on track, my closing was delayed multiple times with little explanation. This caused a great deal of stress and forced me to make last-minute arrangements, costing me both time and money. It has been almost Two months since closing. I was told over a month ago that I was owed another $1,000. This mortgage company has had terrible customer service from the beginning. Many of the items that should have been coordinated with my loan broker should have been completed by them, but I never heard from them during the whole process. I had to call them, and then they were very vague and unhelpful. I think their people are working on too many projects. Do not expect customer service. Especially after closing, once they get their money, you will not hear from them, even though you have no idea if they followed through. One thing is for sure, they get paid.
Overall, I expected much more from a company that advertises itself as a leader in serving veterans. Based on my experience, I would not recommend Veterans United Home Loans to others seeking a smooth and professional home loan process. Especially if you are a disabled veteran and have a hard time doing what is necessary.
Matthew and Shannon went above and beyond to secure our loan!
The whole Veterans United Team did an outstanding job. Paul Farnum, Allison Pharr and Allie Poletti were great to deal with and keep us up to date going through the home loan process. If we had a question concerning our home loan, all of them were quick to respond with the needed information and very helpful with the home loan process in general. I will definitely recommend Veterans United to any other Veterans seeking to buy a new home.
By far the best hime buying experience ever.
Outstanding Service !!! Jeremy, Joshua and Kate kept me informed with all the ongoing loan process's and they made sure that i can understand what was going on with my mortgage loan
I was always under the impression that buying a house would be a very stressful and difficult process. But working with VU completely changed that perspective—it was an unbelievably smooth and straightforward experience. My loan officer, Dustin Johnson, and his team were incredibly helpful, knowledgeable, and proactive throughout every step. They always kept me informed, answered all my questions promptly, and made sure I understood everything that was happening.Their professionalism and genuine care turned what could have been a nerve-wracking process into something I actually enjoyed. The only downside to closing on my house is that I won’t get to work with Dustin and his team on a daily basis anymore. I truly can’t recommend them enough to anyone looking to buy a home—they made my dream of homeownership a reality, and I’m so grateful for their support.
Both Natascha were very communicative and worked hard on this file as I know they do every file and it is much appreciated. Jordan and Alison were thrilled so the ultimate goal was obtained. Another happy Veteran:):)
The experience went well except for the fact that they kept trying to get every bank transaction which was more than I was willing to divulge, even with a 770 score.
It was a pleasure working with the team and you were always professional with the whole process Thank You John and Tina Parrish
