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Enterprise, AL Reviews

Enterprise, AL Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
1,918 reviews
728 new reviews submitted this week!
99.1%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 1,918 unfiltered reviews

Starting on Page 14 of 64. Return to Page 1

5 out of 5 Stars
5 out of 5 Stars

Great job and always a pleasure

5 out of 5 Stars

Thanks to Veteran's United for taking care of the veterans. They always make the process super easy. Even our realtor and closing attorney appreciated how smooth the process and how so many documents are e-signed, making closing a lot more pleasureable!

4 out of 5 Stars

The loan process was completed in a timely manner without any significant hassle on my end.

5 out of 5 Stars

From the application for pre-qualification all the way to closing, the process was soooo easy. A lot of work can be completed online through the portal which was great! Felecia or her staff kept us updated as things changed. Closing went very smooth without any hiccups.

5 out of 5 Stars
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1.5 out of 5 Stars

VU offers competitive rates, but their loan officers seem to miss the mark on open and honest communication. Unfortunately you probably won't know your loan officer is a dud until its too late. If you can find a better offer or even one that is remotely close to VU somewhere else, take it and avoid the VU headaches.

Response from Veterans United

Aaron,

Thank you for sharing this feedback. I want you to know the Client Advocates are available to talk with you one-on-one about your experience. We’re here to listen and take a closer look so we can help make this better however we can. Please reach out anytime and we'll take a closer look to see how we can improve from your experience.

Sincerely,
Kendra, Client Relations

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3 out of 5 Stars

Veterans United hires agents that make their customers feel special and honorary. While the tedious loan process was not easy, agents walked young us homebuyers through every step.

5 out of 5 Stars

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5 out of 5 Stars

Would definitely recommend Cindy Woodham and Veterans United to anyone who is in the market for mortgage company!

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4 out of 5 Stars

Overall I had a pleasant experience with the buying process but I had a number of occasions where I had submitted documents and for some reason, they were not posted and I had to resubmit. It was my intent that whenever documents were requested I would submit them within 24 hours.

5 out of 5 Stars
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5 out of 5 Stars

Chris was recommended to me by my accountant and he was amazing. I would recommend him to anyone looking to purchase a home.

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