My wife and I knew nothing about the buying process. Veterans United and their staff went the extra mile to educate us and make us feel comfortable through every step of the process. We knew exactly what we were signing, why were signing it, and what the options were to make the best decision for our family. We will be customers for life and encourage everyone, eapecially 1st time buyers, to stop by and let Veterans United get you into the home of your dreams.
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I am so pleased with the entire home purchasing process. Felecia Solomon was the best! From the initial call to the final email following the closing, Felecia walked me through the entire process. I did have special circumstances that had to be resolved, she never flinched, we journeyed forward. No empty promises were made, we simply stayed with the plan. I have shared my experience with two families that are looking forward to home buying. My advice was to believe the advertisement, they are all that and more. VU, you guys rock, in record time!
Not to take anything away from Veterans United, but that meant nothing to me. When we started looking for a home, I set out to find Cindy, and it was easy as her name just popped up under Veterans United.I must say I'm not just typing all this to give Cindy "kudos", she is a true professional in her job. This is the 9th house I have purchased in my life, and these last 2 are the ONLY ones that went without one hitch. A lot of times it's not the closers fault that there is an issue, and we did have a couple from the credit bureau, and true to Cindy's form, it was handled and corrected within minutes or a couple of hours.Cindy is a true asset to your company and I fell that this should be recognized and appreciated.We do have plans to move one more time when I retire again in about 10 years. I hope Cindy is still making peoples moves easier, as I will find her again.Cindy, Thank you for what you do, you are cut out for this.
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Felicia Soloman was our advocate through the entire process, going above and beyond my bar of expectations! Scott Jessip’s sage credit counseling advice and responsiveness was more than we could have ever hoped for and was the lynchpin in catapulting us into underwriting. VU underwriters swooped in and within less than 24 hours we were cleared to close. From Scott to Felicia to the wonderful underwriter and by extension the regional or district manager all came together to push us over the finish line in obtaining our dream home!! Excellence beyond compare!!
