Great communication everyone was so helpful with about just anything you could think of for a move
I was very appreciative of all the hard work several people at VU did to make this deal happen for us and they were all so extremely pleasant to work with. This was a special situation for closing this deal in terms of what needed to be navigated but they pulled together as a team and got it done!
My family and I were very disappointed with our experience using Veterans United for our home loan. The biggest issue was the consistently poor communication. Both myself and multiple members of our real estate team had a very difficult time getting in contact with our loan officer and his supervisor. Calls and messages often went unanswered, and this lack of responsiveness ultimately caused our closing to be delayed by six days.Unfortunately, the timing couldn’t have been worse. We had already arranged and loaded a moving truck and adjusted our schedules to spend a long weekend getting settled into the new home. Because Veterans United failed to communicate and process things in a timely manner, we weren’t able to close as planned. I was forced to either pay additional fees to keep the truck longer or make a six-hour round trip to unload everything into a garage—still without access to the house we were supposed to already own.To make matters worse, both our loan officer and his supervisor were unhelpful throughout the process and rude not only to me but also to the professionals working with us. Rather than acknowledging the delays caused on their end, they repeatedly tried to place blame elsewhere despite clear documentation showing their lack of responsiveness.Although Veterans United may offer competitive rates, the service we received was far below acceptable. Based on our experience, I would not recommend them.
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
I was originally on track with another lender, until I stumbled upon Veteran’s United (and recommended by my colleague) and at first, the amount of outreach was a little overwhelming, but once I got on the phone with Greg my demeanor totally shifted. His professionalism, honesty and mentorship throughout the process made VU an easy choice! He paired me with my realtor, who has been amazing from that day, and even still after closing! I cannot say thank you enough, to Greg, and the whole VU team.
Veterans home united was great! The underwriting process it long, but we appreciated all of our team helping us understand what to do and what everything meant to get to closing!
Exceptional team to work with. From our perspective, everything was seamless and our requests were enthusiastically taken care of. We are very fortunate that this team was tasked with our loan.
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She was outstanding and as a team, everyone was awesome!! Great communication skills, knowledgeable and was willing to help. Thank you so much, God bless.🙏🏿
Very informative
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
Everyone has done an amazing job and I appreciate how everyone is very friendly!
Nate Rachael and the rest of his team were professional in refinancing my loan I would recommend veterans united to my family friends or anyone looking for refinancing at it’s best
I’ve closed on two houses using Veterans United and I cannot recommend them enough. They take the stress out of the equation and make it seamless from start to finish.
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For the best experience make sure your loan officer is Rachel Gruber!
I have had multiple loans and refinances with your company and they are always great. Bryant is awesome! I have recommended several people to you and I know at least three loans were done. I will continue you recommend you to family and friends.
Exceptional service thay made the entire process painless and straightforward.
Matt & his team Logan & Alex went above & beyond! They were able to close on my new home 7 days earlier, in time for movers to get me in before holiday weekend! They were in constant communication via text, email, & phone conversations! Answered all of my questions & were very knowledgeable in their work! Thank you all so much for making this so streamlined with your To do lists! Anytime I had a question I would get my answer directly! Thank you again & enjoy your holiday weekend!
I can’t recommend Veterans United enough. Dalton and his team were absolutely amazing from start to finish. As a first-time homebuyer, the process could have been overwhelming, but they made it incredibly easy and, for the most part, stress-free.Communication was excellent throughout the entire process. Anytime I had questions, they answered quickly and took the time to explain things in detail until I fully understood. They stayed on top of all the paperwork and deadlines, which made a huge difference.The biggest moment that really stood out was when we ran into an insurance issue close to closing. The original insurance company couldn’t provide the proper coverage, but Dalton’s team immediately stepped in and helped me find a new option quickly. While it pushed the closing date back a couple of days, everything worked out for the better because of their support and problem-solving.I would 100% recommend Veterans United and Dalton’s team specifically, to any veteran, especially first-time homebuyers. They made the entire experience smooth, professional, and genuinely positive. I’d give them a 10 out of 10 every time.
The only negative feedback I have is that loan processing officers should coordinate better with Holidays so that Title Companies will be able to process on time and not cause uneccesary delays. Other than that, they did a great job.
