Jimmi and his team were awesome. So easy in a world of complicated processes
Mason and his team were absolutely phenomenal to work with, the team makes refinancing a breeze.
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
Our experience was not what we had hoped for. Our loan officer was great though and did what he could to keep us in the loop and explain why it took so much longer than it should have. Disappointed in the process but glad its done.
Response from Veterans United
Hi Matthew,
Thank you for sharing this. I’m glad to hear your loan officer helped keep things moving and made sure you were in the loop, but I’m sorry the process as a whole didn’t feel smoother for you. When things take longer than expected, it can take away from what should be an exciting moment, and I hate that this left you feeling disappointed even though you’re relieved to have it behind you.
If you’d be open to it, I’d like to take a closer look at your experience so I can understand what caused the delays and make sure your concerns are fully heard. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. My team is here from 9 a.m. to 5 p.m. Central Time, and we’ll get back to you the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Na
It was an absolute pleasure working with Brice and Cole. Ill be recommending them in the future.
Great people and great work. I couldn't be happier in my new home. A big thank you to Katie, Justin and the team.
Gave us a better rate than a competitor, offered significant lender credits and were able to move forward with the loan even though I was furloughed during the government shutdown.
Timing could have been quicker, but things went great
I won't work with anyone else.
Everyone in my team was phenomenal, super easy to get work with, answered all my questions in easy go understand terms being a first time home buyer. The package I got to the new house was absolutely above and beyond! Between the personalized sign for my garage, treats for my chinchilla jetty, beautiful blanket, and yummy treat was truly amazing. I cannot thank everyone enough for helping be purchase my first house.
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Very professional, knowledgable staff.
I used veterans united when I purchased this home. This is the second home I purchased in the last 5 years. The first home I purchased, I did not use veterans.United. It was a nightmare. When I decided to move and buy another home.I contacted veterans united. Everything went amazingly well from getting prequalified to closing on the property.Everything was smooth as glass. When it came time to refinance, I contacted veterans united. Once again everything went smooth as glass. I can't say enough good things about larry and his team. I work as a veterans mentor helping veterans that have issues. I have been recommending veterans united to Veterans ever since I first contacted them a year.Ago.
First home purchase!!!
Wonderful Experience, they did such an Amazing Job, Thank You!!!
Closing agent at title company said it was the most organized paperwork she had seen in a long time.
