It was an absolute pleasure working with Brice and Cole. Ill be recommending them in the future.
Our experience was not what we had hoped for. Our loan officer was great though and did what he could to keep us in the loop and explain why it took so much longer than it should have. Disappointed in the process but glad its done.
Response from Veterans United
Hi Matthew,
Thank you for sharing this. I’m glad to hear your loan officer helped keep things moving and made sure you were in the loop, but I’m sorry the process as a whole didn’t feel smoother for you. When things take longer than expected, it can take away from what should be an exciting moment, and I hate that this left you feeling disappointed even though you’re relieved to have it behind you.
If you’d be open to it, I’d like to take a closer look at your experience so I can understand what caused the delays and make sure your concerns are fully heard. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. My team is here from 9 a.m. to 5 p.m. Central Time, and we’ll get back to you the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Gave us a better rate than a competitor, offered significant lender credits and were able to move forward with the loan even though I was furloughed during the government shutdown.
Timing could have been quicker, but things went great
I won't work with anyone else.
Really went smooth. The folks assigned were fantastic and kept us up to date.
Was a pleasure working with them.
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Outstanding. For you that wrote APRs, right column and the some.
NOT TO BAD TO DEAL WITH BUT MANY THINGS TO DO ARE NOT PRESENTED TO YOU AT THE BEGINNING OF THE PROCESS. SEEMED LIKE YOU THINK YOU ARE DONE WITH PAPER WORK THEN MORE STUFF SHOWS UP.
The process went smoothly.
The whole Veterans United team was the best. I will always go through Veterans United before anywhere else.
The process was very easy. I was kept well informed and every question I had was promptly answered.
Zach was great, I felt his team didn’t know how to lead without him but as a whole the team was great
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The VU team was amazing. They were extremely knowledgeable and kept my best interest at the forefront every step of the way. A phenomenal experience and highly recommend VU.
The VU team made us feel comfortable and appreciated throughout the whole process - from well before we were under contract, to the day we closed, and even beyond. They were quick to respond to all of our questions, no matter the complexity and we always felt like we were their number one priority. The team was highly skilled, efficient, and empathetic - it felt like we had all been friends for years! I appreciate all the hard work VU put in to get us where we needed to be on closing day and would recommend them 1000 times over!
For home buyers using the VA home loan, I think VU is a great choice; they understand the process very well and walked us through it. The online portal/to-do lists were also straightforward and easy to use. The only hiccups we had related to the underwriting process; the underwriters seemed to struggle with keeping straight who was the primary and who was the coborrower, who was the veteran and who was active duty, etc.
Closed in record time… flawless execution. Job well done to all crew members that had part in housing purchase.
