Another great loan with Chris and company. Always a pleasure!!!
Every member of Veterans United were informative, helped step by step and were there to answer any questions. It felt like they were family!
I am disappointed in Veterans United after half a dozen transactions in the last decade. Congrats on the quickest close for a botched transaction. These newbies need to understand that salespeople in The Villages are not held to the same standards as realtors. They are predatory. I do not want another veteran to end up in this situation. Highway rest stops are built with more environmental protections in place than 1978 Lockett Lane, situated along the Florida Turnpike and rattled with noise, truck, bus & vehicle emissions, etc. There are not enough trees planted to absorb any of it.
Response from Veterans United
Hi Robert,
I’m really sorry to hear how disappointing this experience was, especially after working with Veterans United multiple times over the years. I understand why this feels like a letdown, and I hear how strongly you feel about protecting other veterans from going through something similar.
I also want to acknowledge your concerns about the property itself. VA appraisals are limited to assessing value and basic safety at face value, and they don’t account for factors like long-term noise, environmental conditions, or surrounding emissions. That’s why a separate home inspection is so important, though I know that doesn’t lessen how frustrating this outcome feels now.
I’d appreciate the opportunity to better understand what happened and hear more about your concerns. If you’re open to it, our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
Aaron truly went above and beyond to get us to close in 30 days. After countless problems with Lennar, not only did he get us approved, he cared, he listened, and most importantly, HE TOOK ACTION. He even got us additional money back at closing.Jaclyn was also amazing, efficient, and always available.
Even the title company and my realtor were ecstatic working with Carl and the team! Everyone was exceptional!!!!
Our whole veterans United team did a great job getting everything done one week ahead of closing. We very much appreciate how professional and efficient they were would definitely recommend them to anyone.
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The level of commitment Veterans United has for veterans and their families is beyond impressive. We are extremely thankful and would highly recommend Veterans United Home Loans to any veteran looking to buy a home. You won’t find a better team to guide you through such an important milestone.
Eric, Maria, Laura, Stephanie I want to thank you all so much for everything and making this the easiest and fastest close on a house I’ve ever seen. I hope you all get promotions and bonuses for such an amazing job you all have done with helping my wife and I through this process. I will always recommend you all to anyone I know needing to buy a house.
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Veteran’s United took care of me throughout my home buying process. They were always quick to respond to my questions and I couldn’t ask for better service; they were fantastic.
This team is amazing! So kind, and always willing to help!
Jake and his team were a pleasure to work with and made my usually complicated process very easy! Everybody was so friendly they made me feel like family!
I will definitely be contacting VU with my future mortgage needs. Josh and his team were very efficient and professional with my mortgage refinance.
